Legal & Terms

Legal & Terms

Last updated: 3 June 2026

1. Terms of Service

1.1 Acceptance. By creating an account or using Storage Link Media (the "Service"), you accept these Terms of Service and the policies referenced below. If you do not accept these terms, you must not use the Service.

1.2 Account responsibility. You are responsible for safeguarding your access credentials, for all activity carried out under your account, and for ensuring that any team members or clients you grant access to also comply with these terms.

1.3 Subscription, billing and cancellation. Subscriptions renew automatically each billing cycle in South African Rand (ZAR). Tier upgrades and 200 GB boosters take effect immediately upon successful payment. Downgrades only take effect at the end of the current paid period. Subscription changes are limited to once every 30 days. We do not offer partial refunds for mid-cycle cancellations; access continues until the final day of the paid period.

1.4 200 GB booster cap. The 200 GB booster is strictly capped at two purchases per account for the lifetime of the account. The platform will block any attempt to purchase a third booster and advise upgrading to the next tier.

1.5 Service availability. We aim to maintain high availability, but the Service is provided on an "as available" basis. Planned maintenance, infrastructure events, or third-party outages may temporarily affect access.

1.6 Changes. We may update these terms from time to time. Continued use of the Service after changes are published constitutes acceptance of the revised terms.

2. Acceptable Use Policy (AUP)

Zero-tolerance policy. Users are strictly prohibited from uploading, storing, sharing, or distributing the following via the Service:
  • Pornography of any kind, including adult content, sexually explicit material, and any media depicting nudity intended for sexual gratification.
  • Child sexual abuse material (CSAM) or any content that sexualises minors — such content will be reported to the relevant authorities without notice.
  • Illegal materials of any kind under South African or international law, including content promoting terrorism, human trafficking, violence, or the sale of controlled substances.
  • Pirated, infringing, or counterfeit content, including movies, music, software, games, or any media uploaded without the explicit rights, licence, or authorisation of the copyright holder.
  • Malware, viruses, ransomware, or any malicious code intended to harm systems, networks, or users.
  • Content used for phishing, fraud, defamation, harassment, doxxing, or any unlawful purpose.
Enforcement. Storage Link Media reserves the absolute right, at its sole discretion, to immediately flag, remove, or quarantine content and to permanently terminate or suspend any account found in violation of this Acceptable Use Policy, without prior notice, refund, or liability. Where applicable, we will cooperate fully with law enforcement and report violations to the relevant authorities. Account termination under this clause does not entitle the user to recover any uploaded content or any pro-rata refund.

3. Security & Privacy

Protecting your media is a first-class priority. The Service is built on audited, enterprise-grade cloud infrastructure and operates under a defence-in-depth security model designed to keep your account, your files, and your clients safe.

  • Encryption everywhere. All files are encrypted in transit (TLS) and at rest using strong, industry-standard algorithms.
  • Isolated, least-privilege access. Your files are logically isolated from other tenants. Internal access is strictly limited, fully logged, and granted only where strictly required to operate the Service.
  • Automated malware screening. Every upload is automatically passed through a multi-layer threat-detection pipeline backed by continuously updated global threat intelligence. Files flagged as malicious are quarantined immediately and cannot be previewed, shared, or downloaded.
  • Account protection. Authentication is hardened against common credential attacks. We strongly recommend strong, unique passwords and enabling any additional account-protection features we offer.
  • Granular share controls. You decide who can access each asset. Share links can be revoked at any time and inherit the same security controls as the rest of the Service.
  • Privacy of your content. We do not sell, mine, or repurpose your media. Your files are not used to train third-party models, and we do not access your content except where strictly necessary to operate the Service, respond to your support requests, or comply with a verified legal obligation.
  • Continuous monitoring. The platform is continuously monitored for unusual activity, and we apply security updates to the underlying infrastructure on an ongoing basis.

No system is ever completely free of risk, but we are committed to maintaining strong, modern security practices and to acting quickly on any threat or vulnerability that may affect your account.

4. Limitation of Liability

Storage Link Media provides secure infrastructure designed to keep your media assets safe. However, to the maximum extent permitted by law, Storage Link Media is not liable for any of the following:

  • User-generated content. The company is not responsible or liable for any content uploaded, stored, transmitted, or shared by users. All uploaded content is the sole responsibility of the account holder who uploaded it. Storage Link Media does not endorse, moderate by default, or pre-screen user content.
  • Copyright or intellectual-property infringement by users. Any claims of copyright infringement, trademark violation, or other IP misuse arising from user-uploaded content are the exclusive responsibility of the uploading user. Storage Link Media accepts no liability for such infringements and will cooperate with lawful takedown notices.
  • Data loss or corruption. While we maintain redundant, audited storage infrastructure, the company is not liable for data loss, corruption, deletion, or unavailability — whether caused by user error, account compromise, faulty client devices, interrupted uploads, force majeure, or third-party infrastructure failure. Users are responsible for keeping independent backups of any critical material.
  • Unauthorised account access. The company is not liable for any data exposure or modification resulting from unauthorised third-party access to your credentials, including via phishing, password reuse, shared logins, or compromised devices.
  • Indirect or consequential losses. The company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of revenue, profits, goodwill, business opportunities, or anticipated savings.

By using the Service, you acknowledge and agree to these limitations. Nothing in this clause is intended to exclude liability that cannot lawfully be excluded under South African consumer-protection law.

Contact

Questions about these terms can be sent to support@storagelinkmedia.com or submitted via the in-app Help & Support page.